privacy policy
Fresh2Fork (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of our users (“you”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our smart vending kiosks, or interact with us online.
By using our services, you agree to the terms of this Privacy Policy.
- Scope of This Policy
This Privacy Policy applies to:
- The Fresh2Fork website
- Any digital services we offer, including newsletter sign-ups, feedback forms, and promotional campaigns.
- The use of our smart vending kiosks that collect limited information (e.g., payment, user interactions, returnable packaging tracking)
It does not apply to third-party platforms or services linked on our site.
- Information We Collect
- Personal Information
We may collect personal data that you voluntarily provide:
- Full name
- Email address
- Mobile number
- Delivery or billing address (if applicable)
- Payment method details (processed via secure third-party gateways)
- Feedback, survey responses, or messages submitted through forms.
- Non-Personal Data (Automatically Collected)
- IP address
- Browser type and version
- Device type and OS
- Referring site or URL
- Time spent on pages, interaction logs (clicks, scrolls)
- Machine usage patterns (for kiosk interactions)
- Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain website functionality.
- Analyse traffic via Google Analytics or similar tools
- Customize user experience
You can manage cookie preferences through your browser settings.
- How We Use Your Information
We use your information for the following purposes:
- To operate and improve our website and services.
- To provide and fulfil your requests (e.g., responses, customer support, order receipts)
- To personalize content and meal recommendations (in future app versions)
- To send promotional content (only with your consent)
- For internal analytics, reporting, and service enhancements
- To enforce our terms and comply with legal obligations.
- Legal Basis for Processing
We process your personal information under one or more of the following legal bases:
- Your consent (e.g., when you subscribe to our emails)
- Fulfilment of a contract (e.g., order processing, payment)
- Our legitimate interests (e.g., improving user experience)
- Compliance with legal obligations
- Data Sharing and Disclosure
We do not sell or rent your personal data. We may share information with:
- Service Providers: e.g., payment gateways, logistics/delivery partners, website analytics tools.
- Legal Authorities: If required to comply with the law or protect our rights
- Business Transfers: In the case of mergers, acquisitions, or business restructuring
All third-party vendors are contractually obligated to handle your data securely and only for specified purposes.
- Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including:
- Customer service records
- Regulatory or legal requirements
- Business and tax-related obligations
- Analytics and improvement tracking
Data that is no longer needed is securely deleted or anonymized.
- Your Privacy Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw your consent at any time.
- opt out of marketing communications.
- Object to or restrict data processing in certain cases.
To exercise any of these rights, contact us at: darkslategrey-gnu-345116.hostingersite.com@gmail.com
- Data Security
We implement strict security measures including:
- HTTPS encryption
- Secure servers and firewalls
- Role-based access control
- Encrypted storage of sensitive data (where applicable)
However, no method of online transmission or storage is 100% secure. You acknowledge this risk when interacting online.
- Children’s Privacy
Our services are not intended for children under thirteen. We do not knowingly collect personal data from minors. If you believe we have unintentionally collected such data, contact us immediately.
- Third-Party Links
Our website may contain links to third-party platforms (e.g., social media, delivery partners). We are not responsible for the content or privacy practices of those sites. Please review their respective policies.
- International Users
We currently serve only users within India. If you are accessing our services from another country, please be aware that your data will be transferred and stored in accordance with Indian data protection laws.
- Policy Updates
We may update this Privacy Policy occasionally to reflect legal, technical, or business changes. When we do, the “Last Updated” date will be revised. In case of significant changes, we may notify you by email or on the website.
- Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy or your data, please contact:
Fresh2Fork
darkslategrey-gnu-345116.hostingersite.com@gmail.com